Workshops
A Practical Approach to Problem Solving
When teams don’t have a shared approach to solving problems, it’s easy to get stuck. People spin in circles, default to familiar solutions, or delay action altogether. Without clear direction, even minor issues can drain time and energy. This workshop gives you a practical, repeatable method to tackle challenges confidently. You’ll learn how to define a solvable problem, generate realistic solutions, and make decisions that balance creativity with feasibility.
Advanced Facilitation Skills
Do you know the key processes and techniques that make a great facilitator? Facilitating sessions can be rewarding and successful when you have the right tools.
Budgeting for Success
When budgeting is reactive or inconsistent, it affects more than just spreadsheets. Inaccurate forecasts, missed targets, and unclear communication can disrupt department planning, reduce trust between teams, and limit an organization’s ability to meet its objectives. This workshop introduces practical tools to help you develop and manage a department or organizational cash flow budget.
Certificate in Facilitation and Design
Helping employees succeed takes more than assigning tasks or offering quick advice. It means knowing how to guide learning, support performance, and create the right conditions for people to do their best work. This four-part program helps you develop the practical skills needed to guide learning and improve performance across your team.
Communicating Effectively in the Workplace
When the pressure is on, communicating clearly can feel impossible. Misunderstandings slow down work, create frustration, and leave you second-guessing what you said. This interactive workshop provides practical tools to help you communicate clearly and confidently.
Creating Communities of Practice
Communities of practice are groups that meet regularly to share knowledge, solve problems, and improve their work. When well supported, they can strengthen collaboration and lead to new ideas. This workshop gives you the tools and strategies to build and lead a thriving community of practice.
Cultivating Resilience
Staying productive under pressure can be overwhelming. Stress builds, burnout creeps in, and the weight doesn’t let up. This workshop gives you practical tools to manage stress and strengthen your mindset. Through hands-on exercises, discussions, and feedback, you’ll build skills to stay focused, respond to pressure, and turn setbacks into opportunities for growth.
Delivering Successful Presentations
When a message in a presentation lacks clarity, meetings can drag on, decisions can get delayed, and important ideas can be overlooked. This workshop provides the tools and practice to confidently deliver structured, engaging presentations.
Developing an Analytical Mindset
Analytical thinking helps you to break down complex problems, identify patterns, and uncover the underlying factors driving outcomes. When we skip this step, we often end up solving the wrong problem. This workshop helps you slow down and sharpen your thinking. You’ll learn to ask deeper questions and look at challenges from multiple angles so you can move forward with greater clarity.
Developing Your Emotional Intelligence
Struggling to get your point across, dealing with misunderstandings, or managing tense discussions can make workplace interactions stressful. Through interactive discussions and practical exercises, you’ll learn to recognize emotional patterns, regulate responses, and strengthen interpersonal connections.
Developing Your Negotiation Skills
Negotiation isn’t just for high-stakes deals or formal meetings; we do it daily. Yet many professionals walk into these conversations without a clear strategy. This practical workshop introduces proven techniques to help you prepare for and lead more successful negotiations. You’ll build skills that apply across many situations, from informal workplace discussions to complex agreements.
EAL Business Writing
Writing documents at work can feel stressful for professionals who speak English as an additional language (EAL). This workshop will give you the practical tools and strategies to help you write more clearly and professionally. You'll leave feeling more confident and better equipped to express your ideas in any workplace document.
Editing for Others
Without a clear approach, editing can feel like a frustrating cycle where the same issues keep coming up, and nothing seems to improve. This workshop gives you tools to edit more effectively while helping others grow as writers. You’ll learn to set writing goals, choose the right editing approach, and provide feedback that improves the document without losing the writer’s voice.
Effective Delegation
Delegating tasks should lighten your workload, but often, it feels faster and safer to do things yourself. Work piles up, deadlines slip, and your team misses opportunities to grow. Through hands-on activities, group discussions, and personalized feedback, you’ll refine your approach to assigning tasks, setting expectations, and ensuring accountability without micromanaging.
Effective Written Communication Program
Writing is one of the most common communication methods in today's workplaces. We use it to assign tasks, document decisions, and explain ideas. But when writing is unclear, it slows progress. This 10-week certificate program will give you the tools to write with clarity, confidence, and ease.
Email...Think Before You Hit Send
Unclear emails slow down workflows, create bottlenecks, and disrupt productivity. In this hands-on workshop, you’ll learn strategies to write emails that are clear, professional, and easy to act on. You’ll feel more confident knowing your messages support your goals and reflect your professionalism.
Empathic Listening
When we don’t listen with intention, misunderstandings grow, essential details are missed, and conversations feel incomplete. Improving your listening takes intention and practice. This workshop offers a structured way to build those skills.
English Elocution
Speaking up in meetings, delivering presentations, or even engaging in daily conversations can bring a mix of frustration and anxiety when others ask you to repeat yourself or misunderstand your words. This workshop provides a structured and supportive environment where you’ll gain skills and confidence alongside others who share similar challenges.
Facilitation in a Virtual Environment
When energy fades and interaction drops, maintaining engagement in virtual sessions requires extra effort and the right strategies. Through interactive discussions and hands-on practice, you’ll discover how to create an environment where participants feel involved, focused, and motivated to contribute.
Facilitation Skills
Whether the goal is gathering input, moving through a complex issue, or coordinating the next steps, facilitation helps bring structure and momentum to the moment without taking over. This workshop will help you lead inclusive, focused, and productive discussions. You’ll learn to prepare and lead sessions that balance structure and adaptability.
Financial Analysis: What Are Your Financial Statements Telling You?
When financial statements are misunderstood or overlooked, the impact can ripple across departments. Leaders may delay action, risks can go unaddressed, and opportunities for improvement or growth may be missed. This workshop introduces the core financial statements—profit and loss, balance sheet, and cash flow—and shows how they work together to provide a complete picture of an organization’s performance.
Finding Your Voice in Everyday Conversations
When people hold back in conversations, organizations lose out on the insight, creativity, and collaboration that drives smart decisions. This workshop helps participants move past hesitation and speak up in everyday conversations.
Foundations of Resilience
When stress builds or change hits unexpectedly, it’s easy to doubt your capacity to handle it all. Across organizations, this strain is becoming more visible. High-pressure environments, constant transitions, and emotional labour can affect even the most committed teams. This interactive workshop offers practical tools to manage stress, stay emotionally grounded, and respond to change with more ease.
Inclusive by Design
When people feel excluded because of how a space is arranged, how information is shared, or how decisions are made, they're less likely to engage fully. This workshop offers practical strategies for making your learning or working environment more inclusive from the outset.
Influence and Collaboration
Every exchange sends a signal, and the way we respond can either build trust or slowly weaken it. Through reflection and hands-on practice, you’ll learn to spot behaviour patterns, understand different communication preferences, and use strategies that make collaboration easier.
Leading Successful Meetings
Meetings are central to collaboration, but too often, they drift off track, run long, or end without clear outcomes. This workshop offers practical tools to help you lead meetings that stay focused and deliver value.
Learning Techniques
Many learners, students and professionals alike struggle not just with what they’re learning but also with how to learn it effectively. Without a clear approach, time gets lost, stress builds, and the pressure to perform can quickly take over. This workshop offers practical, proven strategies to make learning feel more manageable.
Mastering Your Time Management
Competing demands, constant interruptions, and the pressure to multitask make it difficult to focus on meaningful work. This workshop offers practical tools to help you manage your time more effectively and shift the habits that are holding you back.
MBTI Leader Communication
Communication gaps within organizations can lead to costly misunderstandings, low morale, and misaligned efforts. This workshop uses the Myers-Briggs Type Indicator (MBTI) to help you understand and adjust your communication style. You’ll learn what gets in the way and what supports stronger communication when working with various personalities.
Navigating Difficult Conversations with Confidence
Everyone knows that sinking feeling when a conversation suddenly becomes tense: opinions collide, emotions rise, and the pressure to say the right thing feels overwhelming. This workshop provides the tools to successfully approach these challenging conversations confidently and clearly.
Performance Development and Learning
Are you struggling to pinpoint why performance issues persist despite your best efforts? This workshop will give you the tools and strategies to analyze performance issues, identify the root causes, and implement solutions that see real improvements.
Phone Etiquette
Phone conversations should be clear and productive, but they’re often not. This interactive workshop will help you take control of phone conversations with confidence and professionalism. You’ll learn strategies to set the right tone, guide conversations, and handle difficult calls with ease.
POWER Writing
Writing at work can feel time-consuming, especially when your message has to be clear, professional, and easy to act on. Without a plan, it’s easy to get stuck in endless drafts or receive feedback that your writing missed the mark. This workshop provides a comprehensive writing process you can use across formats and contexts.
Pricing Through the Supply Chain
When pricing decisions are made without a full understanding of the supply chain, costs can quietly add up. Missed efficiencies, incorrect assumptions, or poor visibility into fixed and variable costs can affect profitability and make it harder to stay competitive. This half-day workshop will give you the tools to evaluate your full supply chain and determine the real cost behind what you sell.
Providing Effective Feedback
When feedback is vague, overly critical, or missing altogether, it affects more than individual performance. It creates confusion, reduces motivation, and leaves problems unresolved. This workshop offers practical tools for giving and receiving feedback with clarity and care. You’ll explore how to focus on behaviour, not personal traits, and how to deliver messages that support learning and improvement.
Providing Exceptional Customer Service
When service falls short, it can lead to lost trust, repeated issues, and missed opportunities to build loyalty. In this workshop, we’ll focus on communicating in ways that make people feel welcomed, understood, and valued. You’ll learn to recognize unspoken concerns, respond calmly and clearly, and turn everyday interactions into something more meaningful.
Redefining the Learning Experience
Learners engage more fully when they feel safe, seen, and supported. But emotional safety doesn’t happen by accident—it’s shaped by how we communicate, respond to group dynamics, and design the learning experience. In this workshop, we explore a brain-based approach to teaching that supports learners' emotional and physiological needs.
Report Writing at Its Best
Report writing can be frustrating and time consuming. This workshop offers practical strategies to take control of your report writing, making the process more efficient and effective. Through hands-on exercises and real-world examples, you’ll develop the skills to confidently structure reports, ensuring clarity, readability and impact.
Responding to Difficult Customer Interactions
In customer-facing roles, you may face unrealistic expectations, frustration that isn’t yours to fix, or reactions that feel out of proportion. It’s easy to feel flustered, unsure how to respond or question whether you handled things correctly. This workshop offers practical tools and hands-on practice to help you manage difficult situations with greater confidence.
Session Design
How effectively are you creating experiences that truly connect with participants and leave a lasting impact? With a mix of group discussions, hands-on activities, and expert feedback, you’ll practice designing sessions that align with business goals and create meaningful experiences.
Solving the Grammar Dilemma
Many professionals feel anxious about how their writing sounds or how it reflects on their credibility. It’s frustrating to spot errors after hitting send or to feel unsure about grammar, tone, or structure. This practical workshop gives you tools to improve your writing and editing skills at work.
Spark New Ideas and Fuel Results
Organizations that encourage innovation adapt more quickly and find opportunities where others see limitations. But without the right tools, ideas can stall before they lead to action. This workshop helps you overcome creative blocks and turn your ideas into results. You’ll learn to spark creativity, spot opportunities, and move ideas forward.
Strengthen Teams and Prevent Burnout
Burnout is a growing challenge in today’s workplaces. Rising stress, disengagement, and turnover point to a deeper issue: chronic pressure without enough support for recovery. This workshop helps break the cycle of chronic stress. Using a science-based approach, you’ll explore how stress affects workplace behaviour—and what can be done about it.
Strengthening Critical Thinking in the Workplace
Making firm, defensible decisions means more than having good information; it requires clear judgment. When critical thinking is lacking, decisions are made based on instinct or incomplete logic. This workshop gives you strategies to slow your thinking and make your decisions with greater clarity, logic, and confidence.
Tackling Those Technical Documents
Complex topics often make it harder to explain things simply, and even small sections can take a lot of effort to get right. Unclear technical writing can lead to mistakes, delays, and frustration. This workshop will give you practical tools to turn complex information into clear, useful documents.
Take Your Writing to Higher Levels
When writing lacks clarity or flow, the impact spreads. Confusing messages slow decisions, cause misunderstandings, and waste time across teams. This advanced workshop builds on POWER Writing and is designed for professionals who already use plain language and want to take their writing further.
The Plain Language Approach to Writing
Many people find it hard to write clearly, especially if they were taught that formal, jargon-heavy writing sounds more professional. This workshop offers practical strategies to make your writing clearer and more effective.
The Three-Part Thinking Process
Clear thinking is easy to overlook until the situation is urgent, the information is unclear, and the decisions matter. The Three-Part Thinking Process offers a structured way to navigate complexity with clarity. It combines three distinct skill sets: analytical thinking to understand what’s happening, critical thinking to evaluate information and test assumptions, and problem solving to turn insight into practical action.
Virtual Facilitation Certificate Program
With more teams working remotely or in hybrid environments, there’s a growing demand for high-quality online learning. Yet many virtual training sessions fall short. This five-week certificate program provides a clear, practical path to help you convert your in-person sessions into engaging virtual learning.
Working Capital Management
When working capital isn’t well-managed, operations slow down, short-term obligations become harder to meet, and the organization becomes less agile in the face of change. This workshop introduces practical tools to help you better manage the flow of cash, inventory, receivables, and payables in your organization or department.
Writing Briefing Notes - Level 2
You know how to write a briefing note, but now you're working with tighter timelines, broader audiences, and higher expectations. This advanced workshop is designed to take you beyond the basics. Through targeted exercises and collaborative review, you’ll explore what makes a note effective, strengthen its structure, and learn how to avoid common pitfalls.
Writing Briefing Notes That Inform
Having a briefing note returned with questions you thought you had already answered is frustrating. Through practical exercises and real-world examples, you will learn how to plan and structure briefing notes effectively, tailor content to different audiences, and ensure brevity without losing critical details.
Writing Customer-Focused Letters
Even a well-intentioned message can fall flat if it doesn’t show that you’re listening and care. This workshop gives you practical tools to strengthen your writing and respond with confidence. Through real-world examples, hands-on writing activities, and facilitator feedback, you’ll learn how to shape your message with purpose and empathy.
Writing Effective Meeting Minutes
Many individuals face challenges when it comes to writing minutes. Often, it’s a result of never having had the opportunity to learn the tools and techniques that make minute writing easier. We will guide you through an effective process so you know what to listen for in meetings and how to take notes efficiently.
Writing for Academic and Research Purposes
Strong writing is essential for academic and research success. Whether posting in discussion forums or submitting papers, clear writing helps your ideas reach your audience. This hands-on workshop will help you take control of your academic writing process.
Writing for Impact and Results
Unclear writing can lead to confusion or delays, leaving you second-guessing your communication. This workshop offers a focused approach to improving day-to-day writing. You’ll learn how to write clearly and professionally, organize your ideas for impact, and apply plain language principles that help your message get through the first time.
Writing for the Web
You want your website to work for you, not against you. But how do you write in a way that’s both effective and accessible? This hands-on session will give you practical skills to write website content that is clear and easy to navigate. With real examples and interactive exercises, you’ll practice writing content that’s useful, accessible, and effective.
Writing Great Content
Whether you're writing a newsletter, web page, or program flyer, it's frustrating when your writing doesn’t resonate or get results. This workshop gives you practical tools to write public content more clearly and purposefully.
Writing on Behalf Of
It’s not easy writing on behalf of someone else, especially when that someone is a senior leader. This hands-on workshop gives you practical tools to write with clarity and confidence. You’ll learn to respond to sensitive topics, make intentional decisions about tone, and ensure messages are respectful and easy to understand.
Writing Policy and Procedure Manuals
Well-written policies and procedures help teams operate smoothly, support consistent decisions, and make compliance easier. In this hands-on workshop, you’ll learn to organize information, use accessible language, and ensure compliance with internal and external requirements.
Writing Proposals That Win
A proposal is more than a document; it’s an opportunity to capture attention, build interest, and motivate action. In this workshop, you'll learn how to strengthen your persuasive writing skills to create proposals that stand out and get results.
Writing Treasury Board Submissions
Many government professionals struggle to produce clear, concise documents aligned with Treasury Board standards. This workshop will show you how to structure submissions, make strong arguments, and align your proposals with government priorities.
Writing with Numbers
When organizations struggle to communicate data clearly, important insights are missed, and decisions get delayed. In this workshop, you’ll learn how to simplify complex information, present data in a way that makes sense, and highlight key insights that matter to your audience.