The ultimate "front line" of customer service is the letters customers receive—whether these letters are simply giving information or responding to questions or complaints.
Presentation and Facilitation Skills
Meetings, presentations and learning events are more frequently being offered in virtual environments where it can be challenging to keep groups focused and on track.
When addressing individual and team performance, a typical approach is to identify training needs, develop or select a training program and other structured learning experiences, then evaluate at t
When someone asks you to take minutes at a meeting, do you cringe and ask, "Why me?" Do you write furiously during a discussion and then scratch your head to make sense of what you wrote after the
Financial Literacy Skills
There are three primary financial statements of an organization: profit and loss statements, balance sheets and cash flow statements.
This workshop is based on Patrick Lencioni’s best-selling book Five Dysfunctions of a Team and has a simple goal: to help participants discover what it takes to build a truly cohesive and
Do you ever feel like you can’t keep up with the incoming requests from your customers? Do you sometimes have trouble resolving issues? Do you know when to say “no”?
There is no doubt that, in today’s business environment, communicating effectively is an essential professional skill – a skill that can affect an individual’s image and success as well as that of
Emotional self-awareness is your ability to recognize how you’re feeling and why you’re feeling that way, and the impact your emotions have on your thoughts and actions about yourself and others.
Have you ever asked, “What have I done today?” Do you start your day with high hopes of getting things done and then leave work feeling as if you didn’t accomplish anything?
Being able to give feedback fairly and clearly is one of the most powerful tools you can use to support and develop your team so that they can learn, grow and become their best selves.
Excellence in customer service happens when you identify with your customers’ needs, help achieve their desired outcomes and ensure they leave their experiences in a positive way.
Do you ever wonder why some people seem to be so natural when speaking? Or why they have no troubles confidently expressing their ideas or asking questions? Well, you can too.
Having a productive and cohesive team is vital to the success of a growing and profitable organization. This workshop is designed to energize and engage managers and their direct reports to develop