Effective Written Communication Program

Have you ever stared at a blank screen, unsure how to begin an email or report? Maybe you’ve spent more time rewriting than writing and still wonder if your message is clear. Writing is part of your job, but it can take more time than it should. When messages aren’t clear, they lead to delays, confusion, and endless back-and-forth. If this sounds familiar, you’re not alone—unclear writing slows down work for everyone.

Writing is one of the most common communication methods in today's workplaces. We use it to assign tasks, document decisions, and explain ideas. But when writing is unclear, it slows progress. People spend more time interpreting the message than acting on it, increasing the risk of errors. Written communication shapes how we work together and how trust is built. When messages are clear, work moves forward. When they’re not, credibility suffers, and opportunities can be lost.

The good news is that writing is a skill you can develop, and the right approach makes all the difference. This 10-week certificate program will give you the tools to write with clarity, confidence, and ease. You’ll learn a five-step process to simplify writing tasks and improve workplace communication. We’ll cover strategies for organizing ideas, writing clearly and concisely, and using plain language to reach your reader. Through hands-on practice, discussion, and personalized feedback, you’ll apply these skills to real-world writing tasks.

By the end of the workshop, you’ll write confidently, saving time and reducing frustration. Your emails, reports, and documents will be more precise and effective, helping you communicate professionally and make a strong impression. It’s time to stop overthinking and start writing with clarity so your message is heard the first time.

This certificate program includes over 30 hours of self-paced web courses, four one-on-one virtual coaching sessions, weekly writing assignments, and a complete set of the Eclectic Writing Series books to support your learning and practice.

What You Will Learn

Identify the key qualities of clear and professional workplace writing.
Use the POWER writing process to plan, organize, write, edit, and review documents.
Organize complex information so your message is easy to follow.
Write strong sentences by removing bulky phrases and using clear structure.
Organize paragraphs with clear topic sentences and effective transitions.
Use plain language to create a clear, personal connection with your reader.
Apply grammar and usage rules, including capitalization, number formatting, agreement, pronouns, punctuation, and apostrophes.
Edit with purpose to improve clarity, tone, and flow.
Structure emails, letters, and other workplace documents so they are easy for your readers to follow and understand.

Who Should Attend

This program is for professionals who write regularly at work and want to communicate more confidently and effectively. Whether you’re writing emails, reports, or proposals, this course gives you the structure and support to develop clear, professional writing skills.

You should attend if you

Spend too much time drafting or editing documents, only to still feel unsure about your message
Get feedback that your writing is unclear, overly detailed, or missing the mark
Want to improve your ability to plan, organize, and write more efficiently
Struggle with structuring content or using plain language to connect with your readers
Want to strengthen your writing skills to save time, reduce stress, and support your professional goals
Work in any role where strong writing contributes to collaboration, service delivery, or leadership

By the end of this program, you’ll write with more proficiency and less frustration. Your emails, letters, and other documents will be easier to write and understand, helping you communicate more effectively and build your professional credibility.

Workshop Format

This multi-session, blended program offers a practice-based approach to strengthening your workplace writing skills. Each session builds on the last, combining mini-lessons with hands-on exercises and guided feedback. You’ll work with real workplace samples and apply new techniques to improve clarity, organization, and tone. With time to revisit and refine your writing between sessions, you’ll gain confidence and lasting skills.

You’ll also take away a practical workbook with tools, examples, and checklists to use back on the job.