| Eclectic Communications

Hands coming from all directions to meet in the middle

Building a Cohesive Team

This workshop is based on Patrick Lencioni’s best-selling book Five Dysfunctions of a Team and has a simple goal: to help participants discover what it takes to build a truly cohesive and

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Communicating Effectively for Superior Service

Do you ever feel like you can’t keep up with the incoming requests from your customers? Do you sometimes have trouble resolving issues? Do you know when to say “no”?

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Communicating Effectively in the Workplace

When the pressure is on, communicating clearly can feel impossible.

A group of smiling people gather as a group to develop new skills.

Creating Communities of Practice

You’ve seen it before—a group forms around a shared interest or challenge, full of energy and good intentions.

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Cultivating Resilience

How do you keep up when demands shift, deadlines pile up, and change feels constant?

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Developing Your Emotional Intelligence

Emotional self-awareness is your ability to recognize how you’re feeling and why you’re feeling that way, and the impact your emotions have on your thoughts and actions about yourself and others.

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Editing for Others

Reviewing someone else’s writing isn’t always easy.

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Effective Delegation

Delegating tasks should lighten your workload, but often, it feels faster and safer to do things yourself. Work piles up, deadlines slip and your team misses opportunities to grow.

A woman, who obviously knows what she is doing, typing an effective email.

Email...Think Before You Hit Send

Have you ever sent an email expecting a quick response, only to be met with silence? The uncertainty can leave you wondering if it was ignored or misunderstood.

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Empathic Listening

Conversations move fast, and it’s easy to focus on what to say next instead of truly listening.

A group of people from diverse backgrounds sit around a table and share their personal experience with speaking English as an additional language.

English Elocution

Speaking up in meetings, delivering presentations, or even engaging in daily conversations can bring a mix of frustration and anxiety whe

Everything DiSC Management

This interactive one-day workshop is designed to help managers build more effective relationships with their direct reports.

a man at a computer on a sunny day with a 30% POP in a virtual conference with nine smiling people on his 47" screen.

Facilitation In A Virtual Environment

Engaging participants in virtual sessions can be challenging, even with the best preparation.

Four colleagues discuss the current big project while walking to their next meeting.

Finding Your Voice in Everyday Conversations

You know the moment—your heart beats a little faster, and you have a thought to share, but something holds you back.

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Inclusive by Design

When people feel excluded because of how a space is arranged, how information is shared, or how decisions are made, they're less li

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Influence and Collaboration

Some days, communication feels effortless. Your ideas are heard, your input matters, and work moves forward with ease.

Leading Successful Meetings

It can be frustrating to lead a meeting that doesn’t deliver the desired results.

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Mastering Your Time Management

You start the day with a plan, but emails, meetings, and urgent requests soon take over. By the afternoon, your to-do list is untouched, and the pressure is building.

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MBTI Leader Communication

You know what you want to say, but your message doesn’t always land as intended. A suggestion is misunderstood, a team member tunes out, or feedback creates tension.

Navigating Difficult Conversations with Confidence

Everyone knows that sinking feeling when a conversation suddenly becomes tense: opinions collide, emotions rise, and the pressure to say

wood (oak?) blocks, four of them. three represent a human with questions, and the last is being turned to a different side with an incandescent light bulb

People Insights With DiSC

Throughout life, each of us develops a distinct way of thinking, feeling and acting—your behavioural style.

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Performance Development and Learning

Do you feel your employees aren’t meeting expectations, even though you’ve provided clear instructions and resources?

Phone Etiquette

You hang up the phone and sigh. The conversation didn’t go the way you planned. Maybe the caller misunderstood you, or the tone didn’t feel quite right.

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POWER Writing

You’ve likely sat down to write and felt unsure where to begin or ended up editing the same section repeatedly without getting closer to a strong final draft.

A manager sits in an office and provides a new employee with effective feedback on a report.

Providing Effective Feedback

Being able to give feedback fairly and clearly is one of the most powerful tools you can use to support and develop your team so that they can learn, grow and become their best selves.

a customer questionnaire being filled out and getting good ratings.

Providing Exceptional Customer Service

It’s easy to feel caught off guard when a customer raises a concern you didn’t expect.

A group of engaged learners gather around a dynamic facilitator.

Redefining the Learning Experience

Learners engage more fully when they feel safe, seen, and supported.

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Responding to Difficult Customer Interactions

Some conversations leave you rattled long after they’re over.

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Spark New Ideas And Fuel Results

Some days, coming up with new ideas feels impossible. You sit in a meeting, hoping inspiration will strike, but the conversation circles back to the same familiar solutions.

Speaking Up And Thriving At Work

Do you ever wonder why some people seem to be so natural when speaking? Or why they have no troubles confidently expressing their ideas or asking questions? Well, you can too.

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Teambuilding With DiSC

Having a productive and cohesive team is vital to the success of a growing and profitable organization. This workshop is designed to energize and engage managers and their direct reports to develop

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Virtual Facilitation Certificate Program

You’ve been asked to move your in-person training online—or maybe you’ve already made the shift, but something’s missing. The sessions run, but the energy isn’t there.

Writing For Impact And Results

You’ve likely spent time rewriting a message, unsure if it’s clear enough, or you’ve hit send, only to realize it didn’t have the effect you intended.

Writing on Behalf Of

It’s not easy writing on behalf of someone else, especially when that someone is a senior leader.

Interpersonal Communication Training