These days, employees in varying roles are often tasked with writing their department’s online content for both internal and external audiences.

Every language has its own set of rules and expectations about the ways to communicate in a business setting.

Readers frequently turn to policy and procedure documents to understand the internal processes of an organization or department.

In workplaces today, most employees are required to write. And regardless of who they are and what they write, most of them want and need to write more effectively.

Written communication is essential in the workplace. Email alone accounts for a large percentage of our daily writing tasks.

Email is the workhorse of communication within and between organizations.

Language is our system for transporting ideas – for communicating our thoughts to others. But it’s only a means to an end, not an end in itself.

Many people find report writing to be particularly challenging. They have too much information to include, and don’t know how to organize and present it.

Mistakes in grammar and usage undermine the readability of a document. Readers can become so focused on the errors that they lose their concentration on the message.

Technical writing is a form of communication that conveys a particular piece of information to a particular audience for a particular purpose.

Plain language is an approach to writing that focuses on presenting information that is easy to read and understand.

The ultimate "front line" of customer service is the letters customers receive—whether these letters are simply giving information or responding to questions or complaints.

Does the writer’s knot in your stomach tighten when you’re asked to write a proposal or report?

This virtual workshop will help you sharpen your reading, researching and writing skills to help you succeed in an academic and research setting.

Here are some questions frequently asked by business writers who recognize the potential power behind their communication.

Do you want to create website content that speaks to your readers? Do you know how to make sure you are achieving the goals of your website?

When it comes to proposals, business is often won or lost based on the writer's ability to win the confidence of the reader.

Writing treasury board and cabinet submissions can be seen as an overwhelming task by government personnel who are required to write them.