Email...Think Before You Hit Send

Have you ever sent an email expecting a quick response, only to be met with silence? The uncertainty can leave you wondering if it was ignored or misunderstood. Rewriting the same message multiple times and second-guessing whether the tone is too harsh or too vague becomes a frustrating routine. Follow-ups pile up, trying to clarify what should have been clear the first time. The impact goes beyond individual frustration. Unclear emails slow down workflows, create bottlenecks, and disrupt productivity. In many workplaces, emails shape decisions and next steps, so clear writing is essential for progress, not confusion.

On a larger scale, ineffective emails drain time, money, and productivity from entire organizations. Vague or disorganized messages lead to wasted hours, endless follow-ups, and avoidable misunderstandings. McKinsey & Company reports that employees manage emails for nearly 30% of their workweek. When communication lacks clarity, collaboration suffers, progress stalls, and efficiency declines. Mastering email writing ensures your messages get read, understood, and acted on the first time, keeping work flowing smoothly.

In this hands-on workshop, you’ll learn strategies to write emails that are clear, professional, and easy to act on. Through exercises, feedback, and discussion, you’ll practice structuring messages for clarity, setting the right tone, and avoiding common email traps. You’ll leave with tools to write messages that inform, persuade, and solve problems more effectively.

By the end of this session, you’ll write emails that support better results. You’ll feel more confident knowing your messages are understood, your tone is appropriate, and your writing reflects your professional credibility.

What You Will Learn

Write clear, concise, and professional emails that improve workplace communication.
Avoid common email mistakes that create confusion and inefficiency.
Adjust email tone and style for different audiences and workplace situations.
Craft subject lines and structured messages that capture attention.
Use email tools and features effectively to save time and increase productivity.
Handle sensitive or complex topics with professionalism and clarity.
Proofread and edit emails to improve clarity and correctness.

Who Should Attend

This workshop is ideal for professionals who rely on email to communicate, coordinate tasks, and get results. If you’ve ever felt frustrated by miscommunication, delayed responses, or unclear messages, this session will help you write with more confidence and precision.

You should attend if you

Find yourself rewriting emails multiple times or second-guessing your tone
Need to regularly follow up because your original message wasn’t clear or complete
Want your emails to get read and acted on the first time
Struggle with writing messages that strike the right balance between professional and approachable
Are responsible for communicating decisions, instructions, or requests by email
Work in a fast-paced environment where clarity and efficiency are essential

After this session, you’ll be able to write emails that get to the point, set the right tone, and make it easier for people to respond. You’ll feel more confident knowing your messages support your goals and reflect your professionalism.

Workshop Format

This workshop gives you time to work through a structure to improve how you write emails in real workplace settings. You’ll complete activities using your own writing samples, edit real messages, and compare approaches in small and large group discussions. You’ll have space to reflect on your current habits, receive feedback from the facilitator, and practise techniques that support stronger email communication.

You’ll also take away a practical workbook with tools, examples, and checklists to use back on the job.