These articles focus on developing the communication skills you need to build trust, navigate conflict, and connect meaningfully with others. Strong interpersonal skills help you work through challenges and collaborate more effectively.
Interpersonal Communication
Phone Etiquette
You hang up the phone and sigh. The conversation didn’t go the way you planned. Maybe the caller misunderstood you, or the tone didn’t feel quite right. Perhaps you struggled to control the conversation or felt unprepared for a difficult request…
Empathic Listening
Conversations move fast, and it’s easy to focus on what to say next instead of truly listening. When we don’t listen with intention, misunderstandings grow, essential details are missed, and conversations feel incomplete. Strong listening skills…
Responding to Difficult Customer Interactions
Some conversations leave you rattled long after they’re over. Maybe it was a customer’s sharp tone or the pressure of delivering tough news. In customer-facing roles, these moments can happen often and are rarely easy. You may face unrealistic…
Communicating Effectively in the Workplace
When the pressure is on, communicating clearly can feel impossible. Maybe you’ve walked away from conversations feeling unheard, misinterpreted, or frustrated that your message didn’t land how you intended. Misunderstandings slow down work,…
Editing for Others
Reviewing someone else’s writing isn’t always easy. You want to improve clarity and strengthen the document, but you don’t want to discourage the writer or spend all your time rewriting it yourself. Without a clear approach, editing can feel…
Email...Think Before You Hit Send
Have you ever sent an email expecting a quick response, only to be met with silence? The uncertainty can leave you wondering if it was ignored or misunderstood. Rewriting the same message multiple times and second-guessing whether the tone is…
Writing Customer-Focused Letters
You’ve just drafted a reply to a frustrated customer, but something about the tone feels off. You re-read it, trying to sound professional without sounding cold and clear without sounding abrupt. In customer service writing, striking the right…
Writing for Impact and Results
You’ve likely spent time rewriting a message, unsure if it’s clear enough, or you’ve hit send, only to realize it didn’t have the effect you intended. Unclear writing can lead to confusion or delays, leaving you second-guessing your…
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How to Provide Useful Feedback When Editing Documents
If you edit documents for your employees or co-workers, ensure you are giving the best feedback possible. Here are ways to be a great editor.
Give Specific Feedback
Employees need to know exactly what they have…