Interpersonal Communication

Helping employees succeed takes more than assigning tasks or offering quick advice. It means knowing how to guide learning, support performance, and create the right conditions for people to do their best work. But without a clear structure, even…

There are two types of jargon: industry jargon and bureaucratic jargon. Industry jargon, such as terms and acronyms specific to your business, can be used if you’re sure your readers will…

When you connect with others, you’re always sending and receiving nonverbal messages. These wordless messages happen both when communicating in person and digitally. Have you ever wondered what a punctuation mark in an email meant? Have you…

If you are able to understand and share the feelings of other people, you should be able to make an emotional connection in conversation or in writing. Communicating with empathy is crucial for healthy and effective communication, whether it’s…

It’s easy to put off giving feedback when you’re unsure how it will land. You might hesitate, worried it will come across as too harsh or avoid it entirely to prevent conflict. And even when you do offer feedback, it might not be received the…

You’ve been asked to move your in-person training online—or maybe you’ve already made the shift, but something’s missing. The sessions run, but the energy isn’t there. Engagement drops, participation is hit or miss, and it’s hard to tell if…

Engaging participants in virtual sessions can be challenging, even with the best preparation. Reading body language and gauging reactions through a screen isn’t always easy, and distractions, low participation, or technical issues can make it…

Do you feel your employees aren’t meeting expectations, even though you’ve provided clear instructions and resources? Are you struggling to pinpoint why performance issues persist despite your best efforts? You’re not alone. Many leaders and…

It can be frustrating to lead a meeting that doesn’t deliver the desired results. Meetings are central to collaboration, but too often, they drift off track, run long, or end without clear outcomes. Whether you’re leading a quick check-in or a…