Providing Exceptional Customer Service

Excellence in customer service happens when you identify with your customers’ needs, help achieve their desired outcomes and ensure they leave their experiences in a positive way. This interactive and practical workshop will provide you with verbal and non-verbal communication techniques to execute customer-focused service. In the workshop, you will learn how to determine customer expectations and handle various situations through discussion and practice.

This workshop focuses on...

  • determining the customer’s needs
  • applying common customer service techniques
  • ensuring communication goals are met
  • handling emotional customers
  • addressing language/terminology barriers
  • handling difficult customer service situations
Skills category: Interpersonal