Helping employees succeed takes more than assigning tasks or offering quick advice. It means knowing how to guide learning, support performance, and create the right conditions for people to do their best work. But without a clear structure, even well-meaning efforts — like a coaching conversation, a team session, or an onboarding plan — can fall short. You may be asked to lead a discussion, support a struggling team member, or explain something complex, all without much preparation.
When organizations rely on informal or inconsistent approaches to development, performance gaps grow. Teams repeat mistakes, engagement drops, and progress slows. Leaders are expected to support growth and guide results, but the work can feel unclear and frustrating without the tools to do so.
This four-part program helps you develop the practical skills needed to guide learning and improve performance across your team. You’ll learn to assess needs, support skill development, and lead group conversations that build clarity and collaboration. Whether you’re facilitating a meeting, coaching a staff member, or sharing knowledge with your team, this program offers the tools and strategies to make your efforts more effective.
By the end of the program, you’ll be able to create supportive environments where learning and performance go hand in hand. You’ll have the confidence to lead with intention, communicate clearly, and provide day-to-day support that helps people grow and succeed.
This certificate program includes the following four workshops: Performance Development & Learning, Session Design, Advanced Facilitation Skills, and Facilitation in a Virtual Environment. Each workshop includes a post-workshop assignment.
