The Three-Part Thinking Process

A wooden artist mannequin scratches his head beside a though bubble with turning gears in it.

Clear thinking is easy to overlook until the situation is urgent, the information is unclear, and the decisions matter. The Three-Part Thinking Process offers a structured way to navigate complexity with clarity. It combines three distinct skill sets: analytical thinking to understand what’s happening, critical thinking to evaluate information and test assumptions, and problem solving to turn insight into practical action. Knowing how to shift between these modes—and in what order—is the key to building “thinking agility” at work.

Decisions can suffer when even one of these skill sets is missing or misapplied. Individuals may rush ahead without enough clarity or struggle to move forward. Teams often get stuck solving the wrong problem or lose focus before action is taken. At an organizational level, the result is delay, misalignment, and missed opportunities. Thinking effectively isn’t just about depth; it’s about choosing the right approach for the situation.

This two-day workshop will help you build confidence and fluency in each thinking mode and apply them sequentially. You’ll learn to analyze challenges with clarity, assess ideas objectively, and generate practical and aligned solutions. Through hands-on activities and real-world examples, you’ll explore how to choose and combine these approaches based on the nature of the challenge.

You’ll leave with an adaptable planning, evaluation, and decision-making toolkit. Individually, you’ll be better equipped to navigate complex situations and move ideas forward. You’ll be more prepared to handle complex situations and help your ideas gain traction. This means clearer thinking, better teamwork, and more consistent results for your organization.

  • Describe the purpose and function of analytical, critical, and problem-solving thinking.
  • Use analytical thinking to break down complex challenges and identify contributing factors.
  • Apply critical thinking strategies to test assumptions, recognize bias, and assess ideas.
  • Use problem-solving techniques to generate, compare, and select practical solutions.
  • Ask sharper questions that uncover patterns, logic gaps, or missing perspectives.
  • Apply different thinking strategies based on the context and type of challenge.
  • Strengthen your confidence in contributing to decisions, recommendations, or action plans.
  • Apply a repeatable thinking process to move from complexity to clarity to results.

This workshop brings together three complementary thinking approaches: analysis, critical thinking, and problem-solving, into one clear, repeatable process. You’ll apply the three-part thinking process to real workplace challenges through guided exercises that help you break issues down, assess them from multiple angles, and arrive at clear, logical responses. You’ll also work through structured scenarios, group discussions, and individual activities to practise organizing your thinking and strengthening your communication.

You’ll leave with a practical workbook and reference tools you can use in everyday decision-making, planning, and communication tasks.

This workshop is for professionals who want to improve the way they approach information, form conclusions, and explain their thinking to others. If you're expected to make sound decisions, explain your reasoning, or support recommendations with evidence, this session offers a structured process to help you think more clearly and communicate with greater precision.

  • Want a reliable way to organize your thinking and back up your conclusions
  • Struggle to explain your reasoning clearly under pressure or in writing
  • Are often asked to justify a decision or recommendation to others
  • Want to improve how you assess ideas, weigh evidence, and identify gaps
  • Work in roles where clear thinking and strong communication are essential to influencing others

By attending this session, you’ll gain a process you can use to approach complex assessments and critical decisions with greater clarity and confidence, building trust in your thinking and strengthening how you communicate your conclusions.

  • Working through the three-part thinking process using structured case examples
  • Mapping out workplace challenges using problem-identification tools
  • Applying critical thinking techniques (e.g., WRAP model, root cause analysis)
  • Practising strategies for organizing and communicating your thinking
  • Participating in peer review, group discussion, and feedback
  • Building a personal action plan to apply the process to your work
Leadership Development
Workplace Well-being and Effectiveness

Developing an Analytical Mindset

A person using an analytical mindset to study data.

Before making good decisions or taking meaningful action, you need to understand what’s going on. Analytical thinking helps you do precisely that. It allows you to break down complex problems, identify patterns, and uncover the underlying factors driving outcomes. It’s not about rushing to solutions. Instead, it’s about slowing down to examine what’s beneath the surface so you can move forward with clarity and confidence.

When we skip this step, we often end up solving the wrong problem. We jump to conclusions, rely on assumptions, or focus on symptoms instead of causes. Individually, this leads to frustration and wasted effort. Organizationally, it results in misaligned initiatives, repeated mistakes, or solutions that don’t stick. Even well-intentioned efforts can fall flat without a solid understanding of the problem.

This workshop helps you slow down and sharpen your thinking. You’ll work through real workplace examples to build your capacity to explore root causes, assess patterns, and examine the influence of human behaviour in complex situations. You’ll learn to ask deeper questions and look at challenges from multiple angles so you can move forward with greater clarity.

By the end of the session, you’ll be equipped to analyze issues with more precision and insight. Whether you're trying to improve service, develop a deeper understanding of a recurring issue, or clarify the context behind a recommendation, analytical thinking helps you build a strong foundation for smarter decisions and more effective action.

  • Distinguish analytical thinking from critical thinking and problem-solving in a workplace context.
  • Use root cause analysis to identify underlying drivers of persistent or complex challenges.
  • Apply behavioural insights to explore how human behaviour influences problem dynamics.
  • Identify subtle, systemic factors that may be contributing to outcomes.
  • Ask targeted analytical questions that move beyond surface-level explanations.
  • Identify patterns and connections across data, feedback, and observations.
  • Strengthen your ability to frame workplace problems with accuracy and insight.

This workshop encourages you to slow down, ask deeper questions, and examine situations from multiple angles. You’ll work through structured analysis tools, explore real workplace examples, and apply strategies that help you break down complex issues. Individual reflection, guided discussion, and collaborative activities help you move from instinctive reactions to more intentional, well-reasoned thinking.

You’ll receive a detailed workbook filled with templates, prompts, and reference tools to support your use of analytical techniques after the session.

Note: This session is part of the 3-Part Thinking Process series—focused on analytical thinking, critical thinking, and problem-solving. Each workshop stands on its own, and no prerequisite is required.

This workshop is for professionals who want to improve their ability to break down complex information, spot patterns, and uncover meaningful insights. Whether reviewing data, exploring trends, or guiding decisions, this session offers tools to help you think more deeply and analyze more effectively.

  • Want to strengthen your ability to examine problems from different angles
  • Work with large amounts of information and need to find the most important details
  • Struggle to separate relevant facts from noise when analyzing a situation
  • Are asked to assess risk, evaluate ideas, or support evidence-based decisions
  • Want to build stronger habits of observation, questioning, and reflection
  • Work in roles where analysis is a key part of project planning or decision-making

By attending this session, you’ll build habits that support deeper, more strategic analysis, helping you make better-informed decisions and contribute more strategically at work.

  • Working through layered case studies to uncover patterns and root causes
  • Practising methods for separating data from assumptions
  • Mapping out key factors and relationships using visual thinking tools
  • Comparing multiple explanations and evaluating the strength of each
  • Engaging in small group analysis and discussion
  • Developing a personal strategy for applying analytical thinking on the job
Leadership Development
Workplace Well-being and Effectiveness

A Practical Approach to Problem Solving

Five hands in a circle, each holding a puzzle piece.

Solving problems at work takes more than good judgment or clear thinking; it takes structure and creativity to move from ideas to action. Problem solving is the skill that turns insight into progress. It’s about clarifying what needs to change, generating options, weighing trade-offs, and deciding how to move forward. Unlike analytical thinking, which helps you understand the problem, or critical thinking, which helps you assess it, problem solving is focused on resolving it.

When teams don’t have a shared approach to solving problems, it’s easy to get stuck. People spin in circles, default to familiar solutions, or delay action altogether. Without clear direction, even minor issues can drain time and energy. For individuals, that often means frustration and rework. For organizations, it can result in stalled projects, inconsistent decisions, or solutions that fail to gain traction.

This workshop gives you a practical, repeatable method to tackle challenges confidently. You’ll learn how to define a solvable problem, generate realistic solutions, and make decisions that balance creativity with feasibility. You’ll also strengthen your ability to guide collaborative discussions and keep problem-solving efforts focused and actionable.

By the end of the session, you’ll walk away with a practical toolkit you can apply in real-time. Whether contributing to a planning session, responding to emerging issues, or helping a team move forward, you'll be equipped to lead conversations that result in clear next steps and better outcomes.

  • Explain how problem solving differs from analytical and critical thinking.
  • Apply the IDEAL model to move from challenge to solution.
  • Use problem statements to define issues clearly and guide your approach.
  • Generate a range of practical, creative solutions using structured techniques.
  • Use SWOT analysis to assess influencing factors and potential barriers.
  • Facilitate or contribute to collaborative problem-solving discussions.
  • Build confidence in taking action, even in complex or uncertain situations.

This workshop gives you a structured space to slow down and examine your problem-solving process. You’ll work through each stage—from defining the issue to implementing solutions—using hands-on tools and relatable workplace scenarios. The format emphasizes doing, not just discussing, with built-in time to apply frameworks and compare approaches with others.

You’ll receive a detailed workbook filled with templates, prompts, and reference tools to support your use of analytical techniques after the session.

Note: This session is part of the 3-Part Thinking Process series—focused on analytical thinking, critical thinking, and problem-solving. Each workshop stands on its own, and no prerequisite is required.

This workshop is for professionals who want to build a clearer, more consistent approach to solving problems at work. Whether leading a team, supporting decision-making, or contributing to project planning, this session will help you tackle challenges more effectively and guide others with greater clarity.

  • Deal with problems that lack a clear next step
  • Want to move from identifying issues to proposing realistic solutions
  • Struggle to balance creativity with feasibility in problem-solving discussions
  • Want to avoid jumping to conclusions or recycling old solutions
  • Lead or participate in meetings where decisions need to be made quickly and collaboratively
  • Are looking for a reliable framework to guide problem-solving efforts with your team

Attending this session will help you develop a repeatable approach to workplace problem-solving that supports clearer thinking, faster action, and better outcomes.

  • Applying step-by-step problem-solving models to real-world situations
  • Clarifying issues by breaking down facts, assumptions, and goals
  • Using visual tools to generate options and assess trade-offs
  • Working in groups to test and compare solution strategies
  • Building an action plan to apply the model to your own work
Leadership Development
Workplace Well-being and Effectiveness

Strengthening Critical Thinking in the Workplace

A man critically studies a corkboard filled with notes, data, and images.

Making firm, defensible decisions means more than having good information; it requires clear judgment. Critical thinking is the skill that helps you assess ideas, challenge assumptions, and weigh alternatives. It helps you step back, think through competing options, and avoid the shortcuts that can lead to bias, inconsistency, or poor reasoning. When the pressure is on, critical thinking helps you stay grounded and logical.

When critical thinking is lacking, decisions are made based on instinct or incomplete logic. We fall into thinking traps such as jumping to conclusions, defaulting to familiar options, or focusing too narrowly. Individually, this can lead to self-doubt or defensiveness. At the organizational level, it can mean inconsistent decision-making, misaligned priorities, or a lack of transparency. In fast-moving workplaces, the cost of unclear thinking is high.

This workshop gives you strategies to slow your thinking and make more deliberate choices. You’ll learn to apply structured techniques to challenge your assumptions, weigh alternatives, and avoid common mental shortcuts. Using real scenarios, you’ll practice applying a practical decision-making framework to identify blind spots and evaluate the strength of different recommendations.

By the end of the session, you’ll have the tools to make your decisions with greater clarity, logic, and confidence. Whether crafting a proposal, reviewing a recommendation, or advising others, critical thinking will help you step back and think more clearly to support well-reasoned conclusions.

  • Differentiate critical thinking from analytical thinking and problem-solving in a professional context.
  • Apply the WRAP model to structure more deliberate, balanced decision-making.
  • Recognize and avoid common cognitive biases.
  • Ask purposeful, clarifying questions that test reasoning and uncover blind spots.
  • Evaluate competing options without defaulting to familiar or narrow choices.
  • Strengthen the logic behind your recommendations, arguments, or proposals.
  • Identify when fast thinking is taking over and how to create space for better judgment.
  • Communicate decisions and rationale more clearly to support alignment and trust.

This workshop invites you to step back and examine how you think before making decisions, sharing ideas, or jumping to conclusions. You’ll work through real examples and common workplace challenges to explore patterns in your reasoning and uncover potential blind spots. You’ll have time to work through exercises individually and in groups, compare perspectives, and evaluate options using a structured framework.

You’ll receive a detailed workbook filled with templates, prompts, and reference tools to support your use of analytical techniques after the session.

Note: This session is part of the 3-Part Thinking Process series—focused on analytical thinking, critical thinking, and problem-solving. Each workshop stands on its own, and no prerequisite is required.

This workshop is designed for professionals who want to strengthen their ability to think clearly, question assumptions, and make well-reasoned decisions. If you’re responsible for reviewing recommendations, guiding others, or making decisions under pressure, this session offers tools to help you think more deliberately and avoid common pitfalls in judgment.

  • Want to feel more confident in how you evaluate options and make decisions
  • Find yourself rushing to conclusions or relying too much on familiar approaches
  • Are often asked to review proposals, assess ideas, or offer input on plans
  • Want to reduce bias and strengthen the reasoning behind your decisions
  • Support others in making recommendations or presenting arguments
  • Work in roles where clarity, logic, and sound judgment are essential

Attending this session will give you strategies to slow your thinking, assess ideas more objectively, and strengthen your impact as a decision-maker.

  • Completing a self-assessment to explore personal thinking habits
  • Practicing the WRAP process to analyze and respond to workplace situations
  • Identifying assumptions, biases, and gaps in reasoning through guided analysis
  • Comparing and evaluating options using decision-making tools
  • Building an action plan to support more reflective, analytical work
Leadership Development
Workplace Well-being and Effectiveness

Developing Your Negotiation Skills

Two people shake hands after a successful negotiation.

Negotiation isn’t just for high-stakes deals or formal meetings; we do it daily. Whether deciding who will take on a task, making a case for project resources, or aligning priorities with a partner, you’re negotiating. The skills you use to agree on dinner plans are the same ones that can help close contracts, lead change, and build strong working relationships.

Yet many professionals walk into these conversations without a clear strategy. They may hesitate to ask for what they need, feel uncertain about how to respond in the moment, or worry about damaging relationships. But effective negotiation is a skill, not a personality trait, and with the right tools, anyone can learn to negotiate with clarity, confidence, and respect.

This practical workshop introduces proven techniques to help you prepare for and lead more successful negotiations. You’ll explore strategies such as BATNA (Best Alternative to a Negotiated Agreement), anchoring, concession-making, labelling, and silence. Through real-world examples and guided practice, you’ll build skills that apply across many situations, from informal workplace discussions to complex agreements.

By the end of the session, you’ll be equipped to approach negotiations with greater focus and more effective communication. You’ll be better able to advocate for yourself and your team, find win-win outcomes, and build relationships that support long-term success.

  • Recognize what negotiation is and where it shows up in everyday professional life.
  • Prepare for negotiations by identifying interests, setting goals, and assessing alternatives.
  • Apply proven techniques such as BATNA, anchoring, and concession-making to support successful outcomes.
  • Use language tools like labelling, mirroring, and strategic silence to guide the conversation.
  • Ask questions that uncover needs, build understanding, and move toward agreement.
  • Develop a confident mindset that supports calm, respectful exchanges.
  • Strengthen your ability to advocate for your position while keeping the relationship intact.

This workshop offers an interactive setting where you can build your negotiation skills through structured practice, reflection, and analysis of real-world scenarios. You’ll be guided through case examples and role-play exercises that let you try out approaches like anchoring, concession planning, and using silence strategically. Group discussions and debriefs help you reflect on what works, explore different perspectives, and adjust your approach for stronger outcomes.

You’ll also take away a practical workbook with tools, examples, and checklists to use back on the job.

This workshop is for professionals who want to become more confident and strategic negotiators. Whether working with colleagues, clients, or external partners, this session offers practical tools to help you advocate for your needs, find common ground, and reach better outcomes.

  • Want to feel more prepared going into conversations where outcomes matter
  • Find it challenging to ask for what you need or respond effectively in real time
  • Want a more structured approach to planning and leading negotiations
  • Need tools to guide conversations toward mutually beneficial results
  • Work in roles where agreements, resources, timelines, or expectations are often part of the discussion

By attending this session, you’ll build the skills to negotiate with confidence, create more positive working relationships, and support better results across your team or organization.

  • Practising negotiation techniques through partner and group scenarios
  • Exploring concession-making strategies through structured exercises
  • Reflecting on common negotiation challenges and personal habits
  • Identifying high-impact language for persuasive communication
  • Building a personal negotiation checklist and preparation tool
Interpersonal Communication
Leadership Development
Workplace Well-being and Effectiveness

Learning Techniques

A woman sitting at a table with a cup of coffee, happily studying.

Whether starting a new course, returning to school, or completing professional development, keeping up with your learning can feel like a full-time job. With deadlines approaching and information coming from every direction, it’s easy to feel overwhelmed or unsure how to make it all stick.

Many learners, students and professionals alike, struggle not just with what they’re learning but also with how to learn it effectively. Without a clear approach, time gets lost, stress builds, and the pressure to perform can quickly take over. For schools, training programs, and workplaces, this often leads to lower engagement, missed goals, and a drop in confidence.

This workshop offers practical, proven strategies to make learning feel more manageable. You’ll reflect on how you learn best, try out techniques to support focus and retention and bring more structure to your learning routine. You’ll also learn to set clear goals, manage your time, and read more effectively. Additional strategies include taking useful notes, enhancing memory, writing assignments with clarity, and confidently preparing for tests.

You’ll leave with a toolkit of strategies you can use right away. From managing deadlines to staying focused under pressure, this session is designed to help you feel more prepared and confident at every stage of your learning journey.

  • Apply memorization techniques to retain and recall key information.
  • Use class or study time more effectively to support learning goals.
  • Create and use study note sheets to organize and review material.
  • Apply reading strategies to improve comprehension and focus.
  • Plan and write assignments and essays with greater clarity and structure.
  • Prepare for tests and exams using effective study methods.

This interactive workshop is designed to help you explore how people learn and what you can do to support your own learning. You’ll work through a variety of learning methods and approaches that can be used in formal and informal settings. Through individual reflection, small group dialogue, and structured activities, you’ll examine how to plan for learning and engage in learning activities effectively.

You’ll also take away a practical workbook with tools, examples, and checklists to use back on the job.

This workshop is for anyone who wants to improve their approach to learning. Whether you're taking a course, pursuing a credential, or completing workplace training, this session offers tools to help you stay organized, retain information, and confidently approach learning.

  • Feel overwhelmed by coursework, training, or ongoing learning expectations
  • Want to build better habits around studying, note-taking, and managing your time
  • Struggle to retain what you read or stay focused while learning
  • Need practical strategies to prepare for tests or write assignments with less stress
  • Support others in a learning environment and want tools to pass along
  • Are ready to bring more structure and purpose to your learning routine

By the end of this session, you’ll have a set of practical techniques to help you study more effectively, reduce stress, and stay in control of your learning.

  • Identifying barriers to learning and discussing strategies to address them
  • Applying selected learning methods
  • Participating in self-assessment, reflection, and peer feedback
  • Developing a plan to apply selected techniques in your own work
Workplace Well-being and Effectiveness

Foundations of Resilience

A resilient little plant growing through the cracks in the sidewalk.

Some days feel like a juggling act: keeping up with demands, dealing with shifting priorities, and supporting others while trying to stay grounded. When stress builds or change hits unexpectedly, it’s easy to doubt your capacity to handle it all. You might notice your focus slipping, your energy draining, or your patience wearing thin. These moments can shake your confidence, especially when others look to you for stability.

Across organizations, this strain is becoming more visible. High-pressure environments, constant transitions, and emotional labour can affect even the most committed teams. Without the right tools, people may withdraw, burn out, or struggle to communicate effectively. Resilience is more than a personal strength; it’s a workplace necessity. When organizations support emotional well-being and adaptability, teams are better equipped to manage pressure and respond to change in healthier, more productive ways.

This interactive workshop offers practical tools to manage stress, stay emotionally grounded, and respond to change with more ease. You’ll explore how stress affects your body and behaviour, and how to respond with intention rather than instinct. Through reflection, group discussion, and hands-on strategies, we’ll focus on building your emotional awareness, strengthening your adaptability, and shifting your mindset toward learning and growth during times of uncertainty.

You’ll leave with a clearer picture of how you respond to stress and what helps you stay balanced. You’ll have new strategies to manage your energy, support others without feeling depleted, and communicate more effectively during difficult moments. Most importantly, you’ll build a personal resilience toolkit—something you can draw on to stay grounded, adaptable, and confident no matter the challenges.

  • and performance.
  • Apply self-regulation techniques to maintain emotional balance during challenging situations.
  • Support colleagues and clients through co-regulation strategies that support stability and connection.
  • Strengthen adaptability and flexibility when moving through workplace transitions and periods of uncertainty.
  • Develop effective coping strategies to manage stress and maintain resilience in high-pressure environments.
  • Improve communication skills to approach difficult conversations with clarity and confidence.
  • Identify early signs of burnout and implement proactive self-care strategies.
  • Build a personal resilience toolkit with practical techniques to sustain long-term well-being.

This session offers a space to assess how your team is functioning—what’s supporting collaboration and what’s getting in the way. Through structured activities, group reflection, and real-time discussion, you’ll explore practical ways to build connection, reduce overwhelm, and create more sustainable work habits.

You’ll receive a detailed workbook filled with templates, prompts, and reference tools to support your use of analytical techniques after the session.

This workshop is ideal for professionals who want to strengthen their capacity to manage stress, respond to change, and support others without becoming overwhelmed. As a shorter version of our Cultivating Resilience workshop, it offers a focused introduction to the foundations of resilience with practical tools you can apply immediately.

  • Feel stretched by competing demands or shifting priorities
  • Want to manage your energy more intentionally and prevent burnout
  • Support others regularly and need tools to stay emotionally steady yourself
  • Struggle to stay focused, patient, or confident during high-stress periods
  • Are moving through workplace transitions, uncertainty, or emotionally complex situations
  • Work in roles where emotional labour, decision-making under pressure, or adaptability are essential

By the end of this session, you will have practical tools to support your well-being, strengthen your response to change, and stay grounded, both for yourself and those you support.

  • Reflecting on team dynamics and sources of stress
  • Mapping out strengths, gaps, and connection points
  • Identifying burnout risks and early warning signs
  • Exploring tools to support psychological safety and resilience
  • Practising conversations that strengthen connection and trust
  • Applying growth mindset and reframing techniques to shift unhelpful thinking
  • Using team planning tools to support shared workload and priorities
  • Creating a personalized team support and sustainability plan
Leadership Development
Workplace Well-being and Effectiveness

Navigating Difficult Conversations with Confidence

Three people confidently engaging in a difficult conversation.

Everyone knows that sinking feeling when a conversation suddenly becomes tense: opinions collide, emotions rise, and the pressure to say the right thing feels overwhelming. Handling these important conversations effectively requires skill and courage, especially when you care deeply about the relationships involved. These conversations often happen between team members, colleagues, or managers, people you work with regularly and need to maintain long-term relationships with.

In every organization, the ability to manage difficult conversations directly affects team morale, productivity, and overall success. When important conversations go poorly or are avoided entirely, misunderstandings multiply, trust erodes, and unresolved issues stall progress. Yet, when handled skillfully, these conversations become opportunities to strengthen relationships, promote collaboration, and create lasting change.

This workshop provides the tools to successfully approach these challenging conversations confidently and clearly. Through practical techniques and interactive exercises, you’ll develop strategies for managing emotions, clearly expressing your ideas, and fostering open, honest dialogue, even under pressure. You’ll practice transforming potentially divisive discussions into productive interactions, encouraging mutual understanding and effective problem solving.

After this workshop, you’ll approach important conversations knowing you have the skills to handle them effectively. You’ll contribute directly to building a workplace culture grounded in trust, accountability, and transparency, benefiting your team and organization beyond individual conversations.

  • Recognize when important conversations are necessary and understand their impact on workplace relationships and results.
  • Share your perspective clearly while showing respect for other points of view.
  • Manage your emotional responses during challenging discussions.
  • Create an environment that encourages honest, open dialogue without fear of negative consequences.
  • Deliver feedback and difficult messages professionally, preserving trust and strengthening workplace relationships.
  • Use active listening techniques to uncover underlying issues and address them proactively.
  • Use collaborative problem-solving to build stronger teams and long-term solutions.

This workshop offers a supportive environment to examine and improve your approach to challenging conversations. You’ll reflect on personal experiences, discuss common barriers with peers, and use practical tools to prepare for difficult topics. Activities include structured group conversation, scenario analysis, and guided self-assessment, giving you space to think through your own responses and build strategies for real-life situations. Throughout the session, you’ll have opportunities to test new language, get feedback, and develop a personalized plan for future conversations.

You’ll receive a workbook with conversation planning guides, self-reflection prompts, and practical strategies to use after the session.

This workshop is ideal for leaders, supervisors, project managers, HR professionals, and anyone who regularly responds to complex team relationships or challenging interpersonal situations. It's also well-suited for individuals who want to feel more grounded and effective when discussions take an unexpected turn or when addressing sensitive topics.

  • Are responsible for managing teams or projects and must guide tough conversations with clarity and care
  • Find yourself avoiding difficult discussions out of concern for conflict or unintended consequences
  • Want to feel more confident expressing your perspective without shutting others down
  • Often serve as a go-between for differing opinions and want to promote better understanding
  • Are looking to build stronger, trust-based communication habits across your workplace
  • Want practical tools to handle emotionally charged situations with professionalism and empathy

After this session, you’ll be more prepared to step into conversations that matter. You’ll be able to speak with greater clarity, manage emotions more calmly, and help create an environment where people can be honest, even when the topic is hard to raise.

  • Analyzing scenarios and identifying patterns in difficult conversations
  • Reflecting on personal experiences and communication habits
  • Practising ways to clarify intent and manage emotions
  • Engaging in group discussions of approaches to challenging situations
  • Planning language and responses for future conversations
  • Sharing ideas and feedback in a supportive group
  • Creating a personal action plan
Interpersonal Communication
Leadership Development
Workplace Well-being and Effectiveness

Writing with Numbers

Chart and graphs on a desk next to a pen and a pair of glasses.

Have you ever poured hours into a report, gathering data, building charts, checking every number, only to have it fall flat? Or opened a report hoping for answers, only to find yourself lost in a sea of stats with no clear takeaway? Even strong results can be overlooked when data is unclear or disconnected from its purpose. Whether you're writing or reading a report, it's frustrating when the real message doesn’t come through.

When organizations struggle to communicate data clearly, important insights are missed, and decisions get delayed. Performance reports fail to reflect real achievements. Proposals don’t inspire confidence. Strategy documents raise more questions than answers. When the story behind the data is missing, people are far less likely to engage or act. In workplaces that rely on evidence-based decisions, how we write about data can make or break its impact.

This workshop helps you bring clarity, context, and purpose to the way you write about numbers. Through real-world examples and hands-on practice, you’ll learn how to simplify complex information, present data in a way that makes sense, and highlight key insights that matter to your audience. You’ll explore strategies for writing about numbers clearly and persuasively, whether your readers are technical experts or decision-makers.

By the end of the session, you’ll be able to turn raw data into meaningful messages that inform and guide action. You’ll leave with practical tools to communicate numbers more clearly, improve understanding, and strengthen the impact of your writing.

  • Apply the principles of data storytelling to communicate numbers in a way that engages and persuades.
  • Use data strategically to highlight results and support key messages.
  • Frame numerical information to align with audience needs and organizational goals.
  • Incorporate real-world examples to make data more relatable and meaningful.
  • Simplify complex information while maintaining accuracy and credibility.
  • Present numbers in a way that encourages action and supports informed decision-making.
  • Ensure ethical and responsible use of data in written communication.
  • Use clear, audience-friendly language to make numerical content accessible to non-technical readers.

In this session you’ll practise turning complex data into clear, persuasive communication. You’ll work with real examples to structure information in ways that resonate with your audience. You’ll experiment with different ways to present numbers, analyze tone and language, and use your own documents to test out strategies. You’ll participate in guided discussions, individual exercises, and group activities designed to reinforce clarity, relevance, and ethical presentation of information.

You’ll also take away a practical workbook with tools, examples, and checklists to use back on the job.

This workshop is for professionals who work with data and want to improve how they communicate it through writing. If you share numerical information with internal teams, leadership, funders, or external partners, this session will help you write about numbers in a way that is clear, meaningful, and motivates action.

  • Struggle to turn raw data into clear, persuasive writing that supports your goals
  • Want to make numerical information more accessible to non-technical audiences without losing accuracy
  • Are unsure how to highlight key takeaways or explain statistics in a way that tells a clear story
  • Need to align data with strategic priorities and communicate it in support of decisions or action
  • Work in roles where writing with data is part of your responsibilities, such as performance measurement, evaluation, or funding communication

Attending this session gives you the tools to communicate numbers more clearly and effectively. You’ll be better equipped to highlight what matters, increase understanding, and ensure your data supports the decisions and outcomes you and your organization care about.

 

  • Framing data to align with audience needs and organizational goals
  • Practising techniques to simplify and highlight key insights
  • Reviewing and reworking sample data visuals and numerical explanations
  • Applying storytelling strategies to make findings more engaging
  • Drafting and revising examples from your own work
  • Creating a personalized action plan to apply techniques beyond the workshop
Professional Writing and Editing
Presentation and Facilitation

Writing on Behalf Of

A woman sits at a desk, surrounded by crumpled papers, trying to write on behalf of her minister.

 It’s not easy writing on behalf of someone else, especially when that someone is a senior leader. You may be asked to draft letters or emails for executive director, board chair, or deputy minister, often with little direction and a quick turnaround. You’re expected to get the tone right, stay on message, and reflect the leader’s voice while ensuring the message is respectful, audience-focused, and clear. It can feel like a balancing act, where one wrong word or overly formal phrase risks damaging credibility or losing the reader’s trust. 

Across all sectors, public, non-profit, and private, written correspondence shapes how people experience leadership. Messages that are too complex, formal, or jargon-filled can leave the public, clients, or partners feeling ignored or confused. Poorly written correspondence can weaken relationships, cause confusion, and damage an organization’s reputation. Thoughtful, accessible communication is more than good service; it’s a leadership responsibility.

 This hands-on workshop gives you practical tools to write with clarity and confidence. You’ll work with real examples, analyze incoming inquiries, and apply strategies that reflect a leader’s voice while staying grounded in plain language. Through guided exercises and discussion, you’ll learn to respond to sensitive topics, make intentional decisions about tone, and ensure messages are respectful and easy to understand. 

You’ll leave with tools, templates, and a reliable process for writing on behalf of others. Whether you're responding to a public inquiry, drafting formal correspondence, or handling a sensitive issue, you’ll be better equipped to write messages that are professional, diplomatic, and easy for readers to connect with.

  • Write from the reader’s point of view, focusing on their needs, concerns, and expectations.
  • Analyze letters or emails to identify key concerns and determine an appropriate response.
  • Respond to questions, concerns, or complaints in a clear, relevant, and constructive way.
  • Address sensitive topics with a respectful, solution-focused tone that shows empathy and builds trust.
  • Craft strong openings and closings that draw readers in and leave a positive impression.
  • Ensure content is clear, relevant, and directly addresses the issue raised.
  • Replace technical or bureaucratic language with plain, accessible alternatives.
  • Format correspondence using headings, bullet points, and white space for easy reading.

This interactive workshop gives you structured time and tools to write responses on behalf of others with clarity, tone, and professionalism. You’ll work through real examples, reflect on tone and audience expectations, and collaborate with others to develop and revise sample replies. Guided discussion, hands-on writing tasks, and facilitated feedback help you build skill and confidence while staying grounded in real-life communication challenges.

This workshop is for professionals who draft written responses for senior leaders in government, non-profit, or corporate settings. If you're expected to write clearly and diplomatically in someone else’s voice, often with limited direction, this session will help you feel more confident and prepared.

  • Draft letters, emails, or responses for executives, directors, or senior officials
  • Struggle to capture the tone or voice of the person you're writing for
  • Want help simplifying formal or bureaucratic language while keeping the message professional
  • Are asked to respond to public inquiries, complaints, or sensitive issues in writing
  • Need strategies for improving clarity, consistency, and tone across correspondence

By the end of this workshop, you’ll have a clear process, writing tools, and examples to help you craft messages that reflect your leader’s voice while strengthening relationships with the public or partners.

  • Analyzing public letters or emails and determining appropriate responses
  • Rewriting samples to reflect tone, purpose, and organizational voice
  • Identifying and replacing jargon with plain, respectful language
  • Practising clear openings and closings
  • Crafting responses to sensitive or complex issues
  • Applying a reader-focused lens to communication tasks
  • Participating in structured peer feedback and action planning
Professional Writing and Editing
Interpersonal Communication
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