Writing Policy and Procedure Manuals

Enforcing a policy or procedure can quickly become frustrating when no one understands it. Employees misinterpret expectations, managers find it difficult to apply rules consistently, and documents meant to offer clarity end up creating confusion. Well-written policies and procedures help teams operate smoothly, support consistent decisions, and make compliance easier. But, unclear or overly complex language leads to mistakes, misunderstandings, and wasted time. These individual issues often become broader organizational problems.

At the organizational level, unclear policies and procedures reduce productivity and morale and increase the risk of non-compliance. Teams may struggle with inconsistent decisions, higher turnover, dissatisfied clients, or legal liability. When these documents aren’t accessible or practical, they can work against strategic goals. Clear, well-structured policies and procedures support better outcomes across the organization, and this workshop shows you how to write them.

This hands-on workshop gives you the tools to plan and write policy and procedure documents that people can understand and use. Through practical activities and guided exercises, you’ll learn to organize information, use accessible language, and ensure compliance with internal and external requirements. You’ll also explore how to introduce policies and procedures effectively and support long-term use through training and maintenance.

By the end of the session, you’ll know how to create policies and procedures that people will read and follow. With templates, feedback, and real-world examples, you’ll leave with the skills and confidence to write documents that improve consistency, reduce confusion, and support organizational success.