You hang up the phone and sigh. The conversation didn’t go the way you planned. Maybe the caller misunderstood you, or the tone didn’t feel quite right. Perhaps you struggled to control the conversation or felt unprepared for a difficult request. Phone conversations should be clear and productive, but they’re often not.
Now multiply that experience across a workplace. Poor phone communication leads to wasted time, frustrated clients, and missed opportunities. A Microsoft survey found that 58% of customers stop doing business with a company after a bad service experience, and phone interactions are often where things go wrong. When conversations lack professionalism or confidence, relationships suffer.
This interactive workshop will help you take control of phone conversations with confidence and professionalism. You’ll learn strategies to set the right tone, guide conversations, and handle difficult calls with ease. Through hands-on activities, you’ll practice using active listening techniques, responding clearly, and remaining professional, even under pressure.
By the end of this workshop, you’ll know how to handle calls effectively, communicate with clarity, and create a positive impression on every caller. Whether you’re speaking with customers, colleagues, or internal partners, you’ll have practical tools to make every conversation go more smoothly.
