Knowledge Management
Tagline
Keep what your organization knows.
So much of what makes an organization work lives in people's heads, how things are done, why decisions were made, who to talk to, what's been tried before. When that knowledge isn't captured, it's vulnerable. Knowledge management makes sure what your organization knows is documented, organized, and accessible to the people who need it.
We help you capture and organize your organization's knowledge so it's preserved and easy to find. From the expertise of long-serving staff to the everyday know-how that keeps things running, we make sure critical information stays with your organization.
What this can include
- Capturing knowledge from staff and subject matter experts
- Organizing information so it's easy to find and use
- Building systems and documentation for sharing knowledge
- Preserving institutional memory before it's lost
Who it's for
Organizations that want to protect and share what they know, especially those facing retirements, turnover, growth, or the risk of critical knowledge living with just one or two people.
The Eclectic difference
We bring the interviewing, writing, and organizing skills to draw knowledge out of people and turn it into something usable. Capturing what's in someone's head and making it clear for everyone else is exactly what we do.