Workshops

Our practical and interactive sessions provide the tools to be able to communicate clearly, concisely, efficiently and effectively in every circumstance. Our Workshops

are designed to accommodate all learning styles
use engaging, interactive methods that incorporate a variety of activities
focus on discussion, interaction and action – not on lectures and presentations
include opportunities for you to apply your learning to real-world situations
provide coaching and feedback opportunities during and after each session
include evaluation and proof of learning
are limited to 20 participants to ensure you get the attention you need

We customize the content to make it reflect your organization's environment and realities and make it applicable to the actual performance requirements in your workplace.

Our Content is well-researched and evidence-based, and it offers a realistic approach to developing communication skills.

Our Facilitators are subject matter experts and skilled presenters. And as a warning... if you participate in one of our sessions, you might start to get excited about writing – our love for it can be contagious!

Here is a list of our most requested workshops. Contact us today to see how we can customize these workshops to fit the needs of your organization.

Workshops marked with this icon have public dates available.

Written Communication
Writing for Impact and Results	Discover the key strategies for planning and organizing your writing, for capturing your readers' attention, and for writing clearly and concisely. Wednesday, October 24, 2018
Writing Customer Service Letters	Learn to write powerful, customer-focused letters that make a strong connection with your readers, even when dealing with difficult issues.
Email...Think Before You Hit Send	Save time and money by learning strategies that allow you to create clear, concise emails that meet the needs of your readers.
Report Writing At Its Best	Discover how to take control and organize the content of your reports, and learn to write your reports efficiently and confidently.
Writing Proposals That Win Business	Win the confidence of your readers by using the art of persuasion. Learn the key strategies for writing a proposal that will get the YES you are looking for!
Creating Policy And Procedure Manuals	Discover the fundamental tools for presenting a clear message in a reader-friendly format that will result in effective policy and procedure manuals.
Solving The Grammar Dilemma	Learn editing techniques for identifying the specific elements of grammar that commonly cause errors in business writing... as well as strategies for avoiding these errors in the first place!
The Plain Language Approach To Writing	Learn the key strategies for talking to your readers using plain language so that your message is easy to read and understand.
Business Writing For English As An Additional Language Professionals	Learn English business writing tips that will improve your professional image and make you success as a business writer.
Writing For The Web	Find out the best way to plan, organize, and write web content so that your readers get what they need and want from your website. And learn how to structure that content for quick and easy accessibility.
Editing Skills for Managers	Learn practical tools that will help you to immediately enhance the effectiveness of your editing skills and to build a powerful professional image for your organization.
Writing Briefing Notes that Inform	What is the goal when writing a briefing note? Ultimately, it is to create a document that is comprehensive, well organized, and easy to follow so readers can work through it effectively, without the need for clarification and without confusion. This workshop will help participants do just that and ensure that they are effectively informing on paper.
MBTI Writing and Personality	In this session, we'll work though a series of activities to help discover your true writing style by relating your natural writing style to your personality type. You'll then learn practical tips to help you overcome sources of potential writer’s block and communicate more effectively with others.

Interpersonal Skills
Communicating Effectively in the Workplace	Increase your ability to be an effective and proficient business communicator by using the qualities that lead to powerful communication.
Developing Effective Listening Skills	Learn how to listen effectively and increase your ability to communicate at work.
Mastering Your Time Management Skills	In this interactive workshop, you will learn strategies for gaining control of the events that compete for your professional and personal time.
Everything DiSC Management	Identify your strengths and challenges as a leader and determine how to adapt to meet the needs of the people you lead.
Teambuilding with DiSC	Identify team inefficiencies, develop a positive group dynamic and build a sense of trust among team members.
People Insights with DiSC	Discover insights about your behavioural strengths and identify how you can be more effective in developing relationships in the workplace.
Speaking up and Thriving at Work	Build the skills and confidence you need to speak effectively in workplace settings.
MBTI Leader Communication	The Leader Communication workshop explores the links between psychological type and leader communication. In the session, you'll explore the practical usefulness of type while working as a leader in your organization, and you'll explore a dynamic model that can assist you in communicating ideas and instructions to others and, equally important, in being effective listeners.
MBTI Time Management	In this workshop, you'll explore how each of the 16 personality types manage their time differently. You'll apply practical advice, ideas, techniques and suggestions to manage your time in relation to your unique personality type.
Dealing with Difficult Situations	Develop skills to control your own communications, cope with difficult situations and respond to difficult customers.
Providing Exceptional Customer Service	Excellence in customer service happens when you identify with your customers’ needs, help achieve their desired outcome and ensure they leave the experience in a positive way. This interactive and practical workshop will provide you with verbal and non-verbal communication techniques to execute customer focused service.
Spark New Ideas and Fuel Results	In our workplaces, we get into patterns and start making assumptions. This can hold us back. We’re not trying to look for the opposite idea, but rather other alternatives. In this interactive workshop, we’ll explore various individual and group techniques that will spark new ideas and fuel results. We’ll challenge the status quo and help you have different conversations on familiar topics.

Meeting Management
Writing Effective Minutes	Learn how to take notes efficiently and transpose them into effective minutes ensuring that you have a complete, accurate, and concise record of the business of the meeting.
Abolishing Meeting Madness	Learn methods for preventing meeting madness and ensuring your meetings are productive and efficient events.

Financial Communication
Budgeting for Success	Learn the basics of developing a cash budget from a business perspective, with a focus on cash management strategies.
Pricing through the Supply Chain	Identify your supply chain process and determine the “cost” of each of your products and services.
Financial Analysis: What are your Financial Statements telling you?	Learn how to make sense of your financial statements and assess your statements in five key areas: liquidity, profitability, efficiency, stability and growth.
Working Capital Management	Explore working capital management to ensure your organization or department is able to continue its operations with sufficient ability to fulfil the ability to pay short-term debts and upcoming operational expenses.

Presentation Skills
Leading Successful Presentations	Enhance your ability to plan and deliver a well-structured and polished presentation - an ability that can affect your image and success as well as that of your organization. Tuesday, November 6, 2018
Facilitation Skills	Do know the key processes and techniques to be a great facilitator? Designing and facilitating training sessions can be rewarding when you have the right tools.