Writing Customer Focused Letters: The "Write" Way to Communicate (Web Course)


Aproximate Time to Complete: 3.00 Hrs.
Type of Learning Evaluation: Online and instructor feedback

About This Webcourse

Write powerful, customer-focused letters that make a strong connection with your readers, even when dealing with difficult issues.


Business professionals who write letters to clients or customers

Learning Objectives

At the end of this activity-based, interactive web course, you will be able to do the following:

  • Structure logical, coherent information that will be meaningful to readers.
  • Create goodwill by using appropriate language and tone.
  • Deal with sensitive issues.
  • Choose words that show readers they have been listened to and understood.
  • Format letters to make a connection with readers.
Reference Materials Included