Customer Service Series
Web Course Series
As a customer service leader, you supervise frontline staff and resolve difficult customer complaints. Your responsibilities include staff training and process improvements. You also write many customer letters and emails. In this series, you’ll learn how to write emails and letters that effectively address customer issues to improve client satisfaction and retention rates, while also creating a positive image for your brand.
Audience:
Approximate Time to Complete: 29 Hours
Type of Learning Evaluation:
Price: $1,056.00
This series includes the following web courses:
| Title | Approximate Time to Complete (Hrs.) | Price |
|---|---|---|
| Creating Policies and Procedures: Explaining the Dos and Don'ts (Web Course) | 9.0 | $395.00 |
| Editing Skills: Minding Your P's and Q's (Web Course) | 6.0 | $250.00 |
| Email: Think Before You Hit Send (Web Course) | 3.0 | $150.00 |
| Formatting for Visual Appeal: Creating a Great First Impression (Web Course) | 3.0 | $150.00 |
| Writing Customer Focused Letters: The "Write" Way to Communicate (Web Course) | 3.0 | $150.00 |
| Writing for Clarity and Conciseness: Making Every Word Count (Web Course) | 3.0 | $150.00 |
| Writing with a Verb Focus: Featuring the Main Attraction (Web Course) | 2.0 | $75.00 |
