Customer Service Series

Web Course Series

Two smiling men looking at a file

As a customer service leader, you supervise frontline staff and resolve difficult customer complaints. Your responsibilities include staff training and process improvements. You also write many customer letters and emails. In this series, you’ll learn how to write emails and letters that effectively address customer issues to improve client satisfaction and retention rates, while also creating a positive image for your brand.

Audience:
Approximate Time to Complete: 29 Hours
Type of Learning Evaluation:
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