Email: Think Before You Hit Send (Web Course)


Aproximate Time to Complete: 3.00 Hrs.
Type of Learning Evaluation: Online and instructor feedback

About This Webcourse

Create clear, concise emails that meet the needs of your readers.


Business professionals who correspond using email

Learning Objectives

At the end of this activity-based, interactive web course, you will be able to do the following:

  • Determine when and when not to use email.
  • Use a four-step process to initiate an email.
  • Use a three-step process to respond to an email.
  • Put information in the right place to make it easier for readers to understand your message and what actions they need to take.
  • Use common email salutations and sign-offs.
  • Create goodwill in your emails.
Reference Materials Included
PDF icon Writing Email That Works Tip Sheet174.43 KB